Refund policy

1. Scope of Application

1.1 These General Terms and Conditions (the "AGB") govern, in the version valid at the time of the order, all orders and deliveries and the associated purchase contracts via the website www.suedtirol-products.com
1.2 The Buyer is the natural or legal person who places the order (the "Buyer"). By placing an order, the Buyer declares that they are fully legally capable and that the personal data provided by them are correct.
1.3 The Seller is Südtirol Products – Seiser Alm Bahn AG, Schlernstraße 39, 39040 Kastelruth (BZ), Italy, registered in the Commercial Register of Bolzano with number 01370600213 and identical VAT number.

2. Conclusion of Contract

2.1 The Buyer's order constitutes a binding offer to conclude a purchase contract for the ordered goods (the "Order").
2.2 A purchase contract is only concluded with the express acceptance of the order by Südtirol Products by sending a corresponding order confirmation via E-Mail (the "Order Confirmation") or implicitly by delivering the ordered goods.

3. Prices

3.1 The prices shown in the Online-Shop at the time of the order (the "Prices") are valid. Südtirol Products reserves the right to change prices without prior notice.
3.2 Unless expressly agreed otherwise in writing, the prices are understood to include statutory value-added tax, plus any shipping costs and, if applicable, packaging costs in the case of gift packages, special compilations, and the like.
3.3 Notwithstanding other and further applicable legal provisions, VAT-free intra-community deliveries require the disclosure of the Buyer's UID-Nummer when ordering, as well as delivery to an address not located in Italy.

4. Shipping Costs

4.1 For the shipping of goods, shipping costs will be charged according to our delivery conditions.

5. Delivery and Risk

5.1 Unless otherwise agreed in writing, delivery of the goods will take place after receipt of full payment to the delivery address specified by the Buyer (the "Delivery").
5.2 Any information on delivery dates is always non-binding, unless Südtirol Products expressly agrees to a binding delivery date in writing.
5.3 At the discretion of Südtirol Products, delivery may also be made in several partial deliveries.
5.4 In the event of total or partial unavailability of the goods, there is no obligation to deliver. In this case, the Buyer will be informed by Südtirol Products. Payments already received will be refunded.
5.5 The risk passes to the Buyer as soon as the goods are handed over to the first carrier for transmission to the Buyer. This also applies in the case of partial deliveries.

6. Payment and Retention of Title

6.1 Payment of the full price (including shipping costs and, if applicable, packaging costs) is due upon receipt of the order. The place of performance for payment is the province of Bolzano (Italy).
6.2 Payment of the price can be made via:6.2.1 Bank transfer, stating the order number and free of charge for the recipient to the following current account of Südtirol Products at Raiffeisenkasse Kastelruth – St. UlrichIBAN: IT52I0805623110000301005391 (Attention: the 5th position is the letter "I", not the number one) BIC/SWIFT: RZSBIT21111. As soon as your transfer has been received in our account, we will ship the ordered goods immediately. 6.2.2 PayPal to the E-Mail: info@suedtirol-products.com
6.3 If the goods are not paid for, or not fully paid for, for any reason after the order confirmation, and Südtirol Products nevertheless delivers the goods at its own discretion, the goods remain the property of Südtirol Products until full payment.
6.4 If a third party accesses the goods within the scope of enforcement or insolvency proceedings or other proceedings, or if the goods are subject to other third-party interventions, the Buyer must inform this third party of Südtirol Products' ownership rights, notify Südtirol Products thereof immediately, and provide all assistance to protect Südtirol Products' rights and interests.

 7. Right of Withdrawal for Consumers

7.1 The Buyer, who is a consumer within the meaning of Italian Legislative Decree No. 206/2005 (the "Consumer Protection Code"), may withdraw from the purchase contract within a period of 10 (ten) working days from receipt of the goods, in accordance with Art. 64 et seq. of the Consumer Protection Code. The declaration of withdrawal must be made in writing by registered mail with return receipt to Südtirol Products. The declaration of withdrawal can also be made within the specified period by telegram or E-Mail: info@suedtirol-products.com , provided that the withdrawal is confirmed by registered mail with return receipt within the following 48 (forty-eight) hours.
7.2 The refund of the price will be made after the return of the goods, which must be returned to Südtirol Products at your own expense within 10 (ten) days of exercising the right of withdrawal.
7.3 The right of withdrawal is excluded if the goods are damaged, no longer in their original packaging, impaired by signs of use, or incomplete.

8. Warranty & Liability

8.1 The product images do not always correspond to the appearance of the delivered goods.
8.2 Südtirol Products' liability is limited to intent and gross negligence. Südtirol Products is in no case responsible for non-performance or defective performance if it was caused by force majeure.
8.3 Obvious transport damage must be claimed by the Buyer directly from the carrier.

9. Data Protection

9.1. Südtirol Products' data protection notice in accordance with Art. 13 Italian Legislative Decree No. 196/2003 is located in the Online-Shop itself, and the Buyer declares to have taken note of it.

10. Choice of Law and Jurisdiction

10.1 These AGBs and all legal relationships between the parties are subject to the law of the Italian Republic, excluding international private law.
10.2 If the Buyer is not a consumer within the meaning of consumer protection law, the province of Bolzano (Italy) is the exclusive place of jurisdiction for all disputes arising from or in connection with contracts between Südtirol Products and the Buyer.

11. Final Provisions

11.1 Should individual provisions of these AGBs be or become wholly or partially invalid, the remaining provisions shall remain unaffected.
11.2 The Buyer may not assign claims against Südtirol Products.
11.3 Ancillary agreements, amendments and supplements to these AGBs require written form.
11.4 The German version of these AGBs is authoritative.